FAQ - Common Questions & Answers
Zero-downtime reliability for modern cloud apps
Billing & Plans
Transparent pricing, flexible monitor allocations, and straightforward invoice management for teams of all sizes.
How does the 30-day billing cycle work?
Subscription Management
StatusPulse charges on a rolling 30-day basis starting from your activation date. If you upgrade from the Starter tier ($19/mo) to Pro ($49/mo) on day 10, we calculate a prorated credit for your remaining 20 days and apply it to your next invoice. All payments are processed securely via Stripe, and PDF invoices are automatically emailed to your workspace admin.
What happens if I exceed my monitor limit?
Monitor Allocations
Your account will never be suspended for temporarily exceeding limits. If your Pro workspace (50 active monitors) hits 51, we continue polling all endpoints for 14 days while notifying your admin panel. You’ll see a usage graph in Settings > Billing, and you can instantly upgrade or pause non-critical checks to avoid overage fees.
Can I downgrade mid-cycle?
Plan Changes
Yes. Downgrades take effect at the start of your next billing cycle. If you drop from Enterprise to Business, your custom SLA guarantees and dedicated support queue remain active until the cycle closes. Unused monitor slots and team seats are carried over, and no refunds are issued for partially used months.
Technical & Monitoring
Uptime check architecture, alert routing thresholds, and historical data retention policies.
Why are my alerting notifications delayed?
Alert Routing
StatusPulse uses a 30-second failover polling window to prevent false positives from transient network blips. If your endpoint fails three consecutive checks, alerts are dispatched immediately via Slack webhooks, PagerDuty, or email. Delays beyond 90 seconds usually indicate webhook timeout errors or rate-limiting on third-party SMS gateways. Check your integration logs under Alerts > Diagnostics.
How long is historical uptime data retained?
Data Retention
Standard and Pro plans retain granular 1-minute check results for 90 days, with aggregated monthly summaries kept for 24 months. Enterprise customers receive 12-month raw data retention and can export CSV/JSON datasets via our REST API. All logs are stored in ISO 27001-certified AWS us-east-1 and eu-west-2 regions.
What check intervals and regions are available?
Monitoring Infrastructure
Base intervals start at 60 seconds for HTTP, HTTPS, TCP, and SSL/TLS certificate checks. Pro and Enterprise tiers unlock 10-second polling for critical APIs. We operate 14 global probe locations including Ashburn, Frankfurt, Singapore, and São Paulo. Cross-region failover is automatic if a probe node experiences latency above 200ms.
Support & Account Management
Getting help, managing team access, and understanding our uptime guarantees.
How do I request an SLA credit?
Uptime Guarantees
Our Business and Enterprise plans include a 99.99% monthly uptime SLA. If StatusPulse’s own monitoring infrastructure falls below this threshold, credits are automatically issued to your account within 48 hours. You can also manually submit a ticket through the admin dashboard, and our trust engineering team will verify the incident against our public status page logs.
Can I add team members to my workspace?
Collaboration
Absolutely. Starter plans include 1 admin seat, Pro adds up to 5 members, and Business supports 15 seats with role-based access control (Viewer, Editor, Admin). Enterprise workspaces allow unlimited seats with SSO via SAML 2.0. Invites are sent via email, and new members inherit your existing monitor configurations and alert routing rules.
What’s the best way to contact engineering?
Technical Assistance
For general inquiries, reply directly to your welcome email or use the in-app chat widget. Critical incident reports and API integration questions should be routed to support@statuspulse.io with your workspace ID. Enterprise customers receive a dedicated Slack channel and a named solutions architect for architecture reviews and custom webhook setups.
Still have questions about your infrastructure monitoring setup?
Contact Sales Engineering View API Documentation