PagerDuty Integration - On-Call Management
Zero-downtime reliability for modern cloud apps
Link StatusPulse to PagerDuty
Connect your StatusPulse monitoring stack to PagerDuty’s API to sync on-call schedules and route critical alerts automatically.
Generate & Verify API Keys
Navigate to Integrations > PagerDuty in your StatusPulse dashboard. Paste your PagerDuty Integration Key (e.g., `pd-int-8f3a9c2b`) and verify webhook connectivity. StatusPulse supports both v2 and events API v1 payloads with TLS 1.3 encryption.
Map Monitoring Channels
Assign StatusPulse uptime channels to PagerDuty services. Example: Map `api.payment-gateway-prod` to the `Finance-Backend-SRE` service. Enable bidirectional sync so status updates reflect in both platforms within 200ms.
Automate On-Call Escalations
Define precise escalation policies that trigger when StatusPulse detects degraded performance or complete outages across your infrastructure.
Time-Based Rotation
StatusPulse reads your PagerDuty scheduling rules to assign incident ownership. If `cdn-edge-us-east-1` drops below 99.9% availability for 3 consecutive checks, the system auto-creates a P1 incident and notifies the primary on-call engineer, like Marcus Chen or Sarah Jenkins.
Multi-Step Escalation
Set tiered alerts: notify the Level 1 responder via SMS, then escalate to the SRE lead and VP of Engineering after 15 minutes of unacknowledged downtime. StatusPulse logs every handoff timestamp and resolution SLA breach in your audit trail.
Track & Close Incidents
Streamline post-incident workflows by syncing resolution data back to PagerDuty and generating automated runbooks for your team.
Auto-Resolution Sync
When StatusPulse confirms service recovery across all monitoring nodes, it automatically marks the PagerDuty incident as resolved. Includes exact downtime duration (e.g., 4m 12s), affected endpoints, and root cause metadata for your postmortem.
Post-Incident Reporting
Export weekly on-call reports showing MTTR, false positive rates, and engineer coverage gaps. Teams like the Stripe Payments Ops squad use this to optimize shift handoffs and reduce alert fatigue by 34%.